FAQ & CONTACT
Need help? We're here for you.
203-290-8182 • 203-290-8571
HOW OLD DO I HAVE TO BE?
Riders must meet the age requirements shown in the Aniv app and follow all local rules.
DO I NEED A DRIVER'S LICENSE?
Follow the requirements displayed in the app for the vehicle you select.
HOW DO I UNLOCK A RIDE?
Open Aniv, locate a nearby vehicle, and scan its QR code.
WHERE DO I PARK?
Park upright in an approved area without blocking sidewalks, entrances, ramps, or traffic.
WHAT IF THE BATTERY GETS LOW?
End your trip safely and select another available vehicle.
WHAT IF I HAVE AN ACCIDENT?
Move to a safe area, contact emergency services if needed, then report the incident to our support team.